Sharing knowledge and seeing the “lights go on” for others has always been a big motivator and inspires us to continue to work hard in the industry. It is exciting to now be able to channel our effort in helping customers solve business problems that have eluded them in the past and deliver successful outcomes, at times against the odds, with Your SMP.
With 30 years in the IT industry in a multitude of roles, WAN engineer, Project Manager, Application Lifecycle Manager, Service Management Transformation Consultant across a variety of vertical markets from racing and gaming, hospitality, banks, government to a train company, I have developed methods that have delivered successful outcomes for clients. I have a passion for sharing knowledge and helping people solve complex business and IT problems.
Working in IT for 28 years, specialising in Project Coordination, Analysis, Project Delivery, Service Modelling and IT Service Management. This includes Communications, Scheduling, Training, Analysis, Executive Stakeholder Management engagement and facilitation of Steering Committee meetings. The end goal is always on or before time delivery and customer satisfaction.