Your SMP Webinar

A few weeks ago, Your SMP’s Director Christine McNamara hosted a webinar on the concept of Service Modelling and it’s application and use that benefit organizations. Have a look below!

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Service Catalogues: 101

It is amazing how data holds critical information about what is happening inside your business and technology – to the trained eye! Creating a service model and taxonomy is the

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Ever failed to deliver to a customer? Having trouble communicating to employees and/or associates? Allow us to help guide you establishing performance metrics and to hone your focus on what

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Not meeting the expectations of the customer, or your own, can be extremely detrimental to your organisation. Let our experts help guide you through the process of creating and monitoring

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