A few weeks ago, Your SMP’s Director Christine McNamara hosted a webinar on the concept of Service Modelling and it’s application and use that benefit organizations. Have a look below!
It is amazing how data holds critical information about what is happening inside your business and technology – to the trained eye! Creating a service model and taxonomy is the
Ever failed to deliver to a customer? Having trouble communicating to employees and/or associates? Allow us to help guide you establishing performance metrics and to hone your focus on what
Not meeting the expectations of the customer, or your own, can be extremely detrimental to your organisation. Let our experts help guide you through the process of creating and monitoring